Shipping

Quick Shipping To Our Dealer Network

Cal Spas is committed to providing the best shipping experience for every customer. Every order is handled with exceptional care, expertly packaged, and entrusted to reliable carriers who understand the importance of transporting premium outdoor products. We take pride in preparing each shipment to meet the highest standards of protection and presentation. Whether you’re ordering a grill, an outdoor kitchen component, or accessories for your backyard, our team works to ensure your items are secured and ready for a smooth journey to your home.

Our logistics team works behind the scenes to coordinate every step of the shipping process with precision and expertise. From the moment your order enters our system, we follow strict internal procedures designed to maintain clarity, accuracy, and reliability. Each product is inspected, verified, and prepared using established quality protocols that help safeguard it during transit. By overseeing every stage—from processing to packaging to final handoff—we help ensure your shipment receives the professional attention it deserves.

We prioritize fast order handling and efficient shipping workflows tailored to minimize delays and keep your products moving without unnecessary interruptions. Our team continuously evaluates and refines our practices to ensure we deliver the best possible customer experience. Through partnerships with trusted carriers and ongoing improvements to our operational processes, we work to provide a shipping system that is dependable, streamlined, and aligned with the expectations of premium outdoor living customers.

Clear communication and meticulous attention to detail are central to our shipping philosophy. We strive to provide consistent updates and helpful guidance so you feel informed and confident throughout the process. From order confirmation to the moment your items are on their way, we make reliability and transparency priorities. You can trust that your Cal Spas products are being handled with care, monitored closely, and prepared for a secure arrival, giving you peace of mind from start to finish.

Warranty

This Limited Warranty is extended to the original purchaser of the spa produced by Lloyd’s Material Supply Company, Inc. which manufactures the Cal Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.

Structural	Warranted against spa shell collapse, leaks caused by the shell, or dangers of structural integrity due to defects in the spa shell.	5 Years
Shell Surface	Warranted against spontaneous blistering, cracking, or delaminating of the interior spa shell.	3 Years
Equipment & Controls	Electrical equipment—limited to spa pumps, standard heater, and control system/panels—are warranted against malfunction due to defects in workmanship or materials.	3 Years
Plumbing	Warranted against leaks/cracks due to defects in workmanship or materials.	3 Years
Spa Cabinet	Warranted against defects in workmanship or materials. Normal wear and weathering of the finish will occur naturally over time and are not defects.	3 Years
Sanitation	Salt cells & bromine generators are warrantid against defects in workmanship or materials, including sanitation control panels & electrical.	1 Year
Ozone/UV	Ozone Generators and UV treatment systems are warranted against defects in workmanship and materials. (Excludes UV bulbs older than one year.)	2 Years
LED Lighting	LED lights are warranted against malfunction due to defects in workmanship and materials.	2 Years
Sound System	The Freedom Sound System is warranted against malfunction due to defects in workmanship and materials. This does not cover normal wear and tear.	1 Year
Spa Cover	The spa cover is warranted against malfunction due to defects in workmanship and materials. This does not cover normal wear and tear.	3 Years